How can we help you?

Sell

How can we help you?

Our site is currently down for maintenance.

My ad is not active, it says Pending or Rejected

If your ad says Pending:

You're ad is in the process of being moderated. We will notify you by SMS, email or app push when your ad is approved and live.At that point, refresh your feed and you will see your ad is labelled New.

If your ad says Rejected:

In the case your ad was rejected because it didn't comply with our Posting Rules, or it was one of the Prohibited items on OLX. We will send you an SMS or email with the reason for the rejection and a link to edit it.

See possible reasons why  your advert was moderated:

  1. The ad is a duplicate or similar to an exiting advert on the site or in your account.
  2. The description does not explain the item on sale
  3. The title is not related to the item you are selling. e.g James John, Offer offer, promotion, great deal etc
  4. You are offering forbidden items that are not permitted on OLX.
  5. The price of the item you are selling is unrealistic i,e does not match the value of the item on sale e.g a car selling at KeSh 1 or a shoe selling at Kesh 30,000,000
  6. You have more than one account posting the same items.  

If you still have questions, please feel free to Contact Us. We will reply to you as soon as possible. 

 

Please Note! Repeated violation of the service may result in your account being closed permanently.